Breach of contract
<p>On 30 Sept I phoned to give my 30 days notice. MTN decided to ignore their own policy and cut my service immediate and still require me to pay in full. After a long struggle my service was reinstated that night around 22 30. Nerisha promised to come back to me on Monday and I am still waiting. I escalated the matter to the office of the CE to Farzanah and guess what....... she also terminated the contract without implementing the 30 days notice which they preach. I have sent multiple mails informing them that they are in breach if contract but was ignored even as high as the office of the CE. They have absolutely no respect for clients whow have been with them for 20 years.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked on acount status, services were reinstated on no:*** and no:*** with the no:*** deactivated as requested . Please advise if this is correct or will all numbers be reverted to pre-paid on the 31th October 2016. Kindly pop a mail to the below address.
#***We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked on acount status, services were reinstated on no:*** and no:*** with the no:*** deactivated as requested . Please advise if this is correct or will all numbers be reverted to pre-paid on the 31th October 2016. Kindly pop a mail to the below address.
#***We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin