Breach of contract

<p>I have notified MTN numerous times that the package you are charging me for is wrong. On my last call dated 11 Aug 2016 I have spoken to a Lillian, Shannon, Venessa (Customer Services) and Bianca (MTN Direct) but still no response or action from MTN. The reference number provided to me was # ********** 19.</p> <p> </p> <p>I noted that MTN has been charging me for a "MTN Choice 1000" subscription fee of RR921.05 including a "Promo Service fee" of R235.96 for the last 8 months (since February). I'm supposed to be on the MTN Anytime 500 pachakge. Why am I still being charged for a devise when the 24 month period has expired?</p> <p> </p> <p>I have not approved any such changes/upgrades on my contract with MTN which makes this ******** and constitues a breach of contract between us.</p> <p> </p> <p>I have been very patient in this regard but it appears that MTN does not want to rectify this mistake. I therefore demand a refund for the monies wrongfully deducted from my account as well as an apology.</p> <p> </p> <p>If I do not receive a response from MTN within the next 3 working days, I have no other option but to report this matter to my lawyer as well as the National Consumer Commission and the Consumer Goods & Services Ombuds. I will also not hesitate to take this poor service to social media.</p> <p> </p> <p>Ian Lu****</p> <p>My account nr is: A ********** </p>