SM
Sindile M
1 reviews | Active since Nov 2013
17 Apr 2016, 08:30
breach of Contract
MTN has been once again debited my account after numerious request to cancel my contract before expiring date which was on the 18 November 2015 last month on the 16 March my account was debited by r96 yesterday my account debited by R196 after I was assured by Nompulelo to reverse payment for March and cancelled the contract but still the contract is not yet action.<br> <br> PLEASE SORT OUT YOUR MESS THIS IS NOT ACCEPTABLE, YOU HAVE NO RIGHT TO DEDUCT MON IT'S FROM MY ACCOUNT.<br> <br>
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MTN South Africa's replyOfficial
18 Apr 2016, 18:11Hello shmali,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the number *** have been migrated to prepaid as per you requested,with regards to credit to be passed there was a delay which it has been attended to and it will be passed once reflecting will log a query for refund.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the number *** have been migrated to prepaid as per you requested,with regards to credit to be passed there was a delay which it has been attended to and it will be passed once reflecting will log a query for refund.
warm regards
mike
REQ:***
MTN South Africa's reply18 Apr 2016, 18:11
Official
Hello shmali,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the number *** have been migrated to prepaid as per you requested,with regards to credit to be passed there was a delay which it has been attended to and it will be passed once reflecting will log a query for refund.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the number *** have been migrated to prepaid as per you requested,with regards to credit to be passed there was a delay which it has been attended to and it will be passed once reflecting will log a query for refund.
warm regards
mike
REQ:***