SM
Sindile M
1 reviews | Active since Nov 2013
16 Mar 2016, 13:00
Breach of Contract
My MTN SA Contract expired on the 18 November 2015 and I did cancelled it but to my surprise MTN SA debited my account with R96 on the 15 March 2016 but when I called MTN about the matter Lusanda Boqwe informed me that my contract is still not yet cancelled but there did not deduct any monies on February 2016 why now in March have a deduction.<br> <br> can you please sort out your mess because I have been paying my contract until the end without any default.<br> <br> my MTN SA Contract number is ***.
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MTN South Africa's replyOfficial
18 Mar 2016, 13:36Hello shmali,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that the number was migrated to prepaid today to prepaid ,allow a turnaround time of 2-24hrs for the migration process to be completed. A billing request for late cancellation has been sent through to the billing department ***. Kindly allow a turnaround time of 3/7 working days for the matter to be resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that the number was migrated to prepaid today to prepaid ,allow a turnaround time of 2-24hrs for the migration process to be completed. A billing request for late cancellation has been sent through to the billing department ***. Kindly allow a turnaround time of 3/7 working days for the matter to be resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply18 Mar 2016, 13:36
Official
Hello shmali,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that the number was migrated to prepaid today to prepaid ,allow a turnaround time of 2-24hrs for the migration process to be completed. A billing request for late cancellation has been sent through to the billing department ***. Kindly allow a turnaround time of 3/7 working days for the matter to be resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that the number was migrated to prepaid today to prepaid ,allow a turnaround time of 2-24hrs for the migration process to be completed. A billing request for late cancellation has been sent through to the billing department ***. Kindly allow a turnaround time of 3/7 working days for the matter to be resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***