MM
Mmone M
1 reviews | Active since Apr 2012
18 Jan 2016, 10:03
BREACH OF CONTRACT
When I took out a MTN contract I clearly stated that I get paid on the 27th and that my debit order should go off on the same day - now that you have breached the contract that I signed and went ahead and debited my account on the wrong date you ha ruined my credibility with other creditors. I request that you kindly fix this before I escalate it to legal entities. Furthermore you have suspended my account and threatened me with legal action and I will not take kindly to this. If this can't be resolved amicably - I would like to cancel this contract with immediate effect.
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MTN South Africa's replyOfficial
18 Jan 2016, 21:33Hello Mmo,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We do not have the debit order date for the 27th. Here are our debit order dates 1st - 7th - 15th - 20th - 25th and the 31st. The debit order for the 7th has been removed you will have to select from the mentioned debit order dates.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We do not have the debit order date for the 27th. Here are our debit order dates 1st - 7th - 15th - 20th - 25th and the 31st. The debit order for the 7th has been removed you will have to select from the mentioned debit order dates.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply18 Jan 2016, 21:33
Official
Hello Mmo,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We do not have the debit order date for the 27th. Here are our debit order dates 1st - 7th - 15th - 20th - 25th and the 31st. The debit order for the 7th has been removed you will have to select from the mentioned debit order dates.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We do not have the debit order date for the 27th. Here are our debit order dates 1st - 7th - 15th - 20th - 25th and the 31st. The debit order for the 7th has been removed you will have to select from the mentioned debit order dates.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***