rB
riaz B
1 reviews | Active since Jan 2015
24 Dec 2015, 11:09
Breach of contract
Did an upgrade and the new contract states that I get 30gb of data. 2 weeks have passed and still no data received. I've complained to John at the store and he says it's loaded on the system. Extremely upset
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Replies (1)
MTN South Africa's replyOfficial
28 Dec 2015, 12:08Hello riazb,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the 30GB was provisioned to you on the 2015-12-24 @ 13:34:57 and it is active on your account.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the 30GB was provisioned to you on the 2015-12-24 @ 13:34:57 and it is active on your account.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
MTN South Africa's reply28 Dec 2015, 12:08
Official
Hello riazb,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the 30GB was provisioned to you on the 2015-12-24 @ 13:34:57 and it is active on your account.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the 30GB was provisioned to you on the 2015-12-24 @ 13:34:57 and it is active on your account.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***