Breach of contract

On the 29 and 30 of October 2015 I called MTN on 808 to cancel the contract I have with MTN with no success. Then on the weekend of 31/10/2015 and 01/11/2015 I called MTN on *** and *** with no success. Then on 02/11/2015 I called MTN and lucky enough I got a lady by the name Thando, I explained to Thando that I would like to cancel my contract as it was ending on the 22/10/2015. Thando informed me that I have account opened already for November 2015 on the first because I was supposed to call before the 30/10/2015 if didn't want my account to go over to November 2015 which means that I will pay for November 2015 through my contract will be cancelled. I explained to this lady that I have been trying to get hold of MTN with no success, but she kept on saying there is no proof or report to indicate that. So I don't know how justify or explain this further but I cannot accept this unfair situation, can this be discussed within MTN. I requested Thando if she can take my problem further to her supervisor but she refused but forcing me to understand that MTN will deduct the money on the debit date. The phone number for the contract I am cancelling is ***.<br> <br>