1 reviews | Active since May 2015
BREACH OF CONTRACT
I upgraded on 4 April 2015. It's been two months now that I am not able to have access to the data. Many complaints with references were lodged:<br> a) Shop visits: MTN The Grove: <br> ii. 25/04/2015 Reference number *** (issue not resolved)<br> iii. 02/05/2015: Thabo lodged again a electronic complaint. (issue not resolved)<br> b) Telephone calls (which mostly go unanswered or automatically cut off afer a few rings)<br> i. 20/04/2015: spoke to Hilda at the call centre (issue not resolved)<br> c) E-mails sent to MTN customer care<br> i. 20/04/2015 - Reference number: *** (issue not resolved)<br> ii. 21/04/2015 - Reference number: *** (issue not resolved)<br> iii. 21/04/2015 - No response to my e-mail (I have resent it 3 times that day)<br> 1. MTN in in breach of the contract - two months now.<br> 2. MTN is amending the contract as and when they see fit.<br> 3. I pay for a service which is clearly not there.<br> 4. I do not get any compensation for the extra expenses - purchasing data.<br> 5. MTN is misrepresenting themselves.<br> By the above action MTN declared the contract nil and void.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the 300 MB data bundle is active on your account. Our records show that on the 4th of April 2015, you were provisioned with pro-rata of 164.52 MB and on the 21st of April 2015 which is your provisioning date, you were provisioned with 300 MB.
Our records also show that the SUL (Subscriber Usage Limit) was set for R0.00 on the 20th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the 300 MB data bundle is active on your account. Our records show that on the 4th of April 2015, you were provisioned with pro-rata of 164.52 MB and on the 21st of April 2015 which is your provisioning date, you were provisioned with 300 MB.
Our records also show that the SUL (Subscriber Usage Limit) was set for R0.00 on the 20th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
