1 reviews | Active since Feb 2015
BREACH OF CONTRACT
Hi <br> <br> I have been waiting on action to be taken for weeks now, after I lodged my complaint and nothing has been done. I am still paying for a contract that I have not received anything from. Please advise this is totally unacceptable. Below is the previous response I got.<br> <br> <br> <br> Hello<br> book peter | home <br> <br> Mtn Complaint<br> Previous report | Next report <br> SUPPLIER <br> Mtn<br> Customer feedback and analysisINDUSTRY Telecommunications <br> BRANCH / AREA Durban COUNTRY South Africa<br> TIME / DATE 11:27 Thu 26 Feb PERSON RESPONSIBLE vaughan yegambaram<br> CUSTOMER MbusoZulu View all reports by user <br> 0 <br> 1 <br> PROBLEM <br> Breach of Contract<br> <br> email report<br> post report<br> 0<br> view customer feedback rating & analysis<br> INCIDENT Thu 26 Feb<br> HEADLINE <br> *****<br> Hi I have a complaint about one of employees, he signed me up for a contract that I have been paying over 500 for the past 3 to 4 months but I didn't receive a phone nor a Sim card I have tried to get hold of him ample time but no success, please advise your immediate response will be highly appreciated<br> <br> Add a new Mtn Report<br> Inappropriate report? Back<br> SUPPLIER'S RESPONSE Mtn Time and Date 11:06:39 | Tue 3 Mar 15<br> Hello MbusoZulu,<br> <br> Thank you for your post.<br> <br>
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now contacted the store manager who confirms that Vaughan no longer works at the store. I've given him the account details and we've requested them to check if the devices & SIM cards that were assigned to the contract are still at the store.
We've also now logged a request to our Revenue Assurance Department to get the numbers deactivated as there has been no usage. The reference number for the request logged is REQ:***.
Once again we do apologize for the delayed response.
Regards,
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now contacted the store manager who confirms that Vaughan no longer works at the store. I've given him the account details and we've requested them to check if the devices & SIM cards that were assigned to the contract are still at the store.
We've also now logged a request to our Revenue Assurance Department to get the numbers deactivated as there has been no usage. The reference number for the request logged is REQ:***.
Once again we do apologize for the delayed response.
Regards,
Tim
MTN Complaints Management Team: REQ:***