VP
Vishlen P

1 reviews | Active since Feb 2019

11 Feb 2019, 09:32

Breach of contract

I have a serious problem.

I upgraded my contract on the 02/12/2018. I have a signed contract for 24Mth MTN Made For Me L (40GB DATA).

you will see that I only have a 24Mth MTN Made For Me L contract. Now the only reason I continued with MTN, was because MTN was giving me 40Gb data on top of my Made For Me L.

I have a signed copy of the contract. I am absolutely appalled at this outrage. How is it possible for you to get me to sign a contract and then go and deliver to me something different with a different charge. The debit order I signed to be accepted is totally different than what I is being debited.

Isn't that *****ing?

I do believe that this is a breach of contract. I really would like no more dealing with MTN after this. This is absolutely unacceptable.

0
Replies (2)
MTN South Africa
MTN South Africa's reply12 Feb 2019, 07:01
Official
Good day Vishlen

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note a ticket has been logged with our support to correct the data allocation from 30 GIG to 40 GIG. We await completion of the ticket. We will revert to you once that has been done.

Warm regards,Mazwi ZumaComplaints Analyst


MTN South Africa
MTN South Africa's reply15 Feb 2019, 08:02
Official
Good day Vishlen

As per our telephonic conversation the matter has been resolved. The package has been corrected.

Warm regards,Mazwi ZumaComplaints Analyst