Breach of contract
MTN you have done it again. honestly we can not be doing this every month. Its a waste of my time, energy money. You have debited me more again and still have the nerve to suspend my line, i have been communicating with your social media department but they unprofessional and clueless as to what they doing. I need this sorted out ASAP. I can not be communicating with you you every month about the same, i am a very busy person. If you can not resolve whatever it is that is going. terminate this contract with immediate effect and dont debit my account again. This is ***** and i provided you guys with my banking as trusted company and now you *****ing from me.???????????
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Replies (1)MTN South Africa's replyOfficial
09 Jan 2019, 14:42Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you on the number provided but goes though to another client. I will email you for further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you on the number provided but goes though to another client. I will email you for further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply09 Jan 2019, 14:42
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you on the number provided but goes though to another client. I will email you for further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you on the number provided but goes though to another client. I will email you for further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
