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Fezeka D

1 reviews | Active since Dec 2018

03 Dec 2018, 05:47

Breach of Contract

I took an upgrade with MTN earlier this year where I was getting a phone and a router.

I received the phone with no router and quiried the messenger who said I must call the call center for my router.

Upon calling I was promised to receive my router in no time. It's almost 9 months now I still don't have a router.

Each time I call the call center I get different people and they all promise to help.

I have also been to mtn shops around Durban for help but have been told they cannot assist because I took an upgrade with the call center. They have, however, sent emails quirying about the router to no avail

I am paying every month for a contract that was never honored and it is clear i will not get the router

0
Replies (3)
MTN South Africa
MTN South Africa's reply03 Dec 2018, 11:10
Official
Good day Fezeka

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us while we investigate the matter. We have sent it to MTN direct management to advise urgently. We will revert to you.

Warm regards,Mazwi ZumaComplaints Analyst


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Fezeka D's update11 Dec 2018, 21:08
Reviewer Update
I received a call a day after I have published my concern and arrangements were made to deliver the router. You will not believe that only the Sim card was delivered today. The courier person said I can return the Sim to any mtn retailer. I tried going to the Pavillion branch and they refused to take the Sim back. In summary, after all the promises that were made to me, I still does not have the router. The said part is that they have been getting their full monies when they have fulfilled the contract partially and I guess it's for this reason that they don't care.
FD
Fezeka D's update03 Jan 2019, 07:13
Reviewer Update
It would seem that the business analyst team is only concerned with company image. They respond or react only after a complaint. They called after my above reply and promised to send the router which has not been deliverd to date. Instead my account is in arrears but they can't tell me for which month that is. I showed them proof of payments from August last year when we started making manual payments.