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Thulani M

1 reviews | Active since Sept 2017

12 Sept 2017, 11:39

Breach of contract

I am utterly disgusted with the level of service from MTN as a whole,I had a 24 month contract with them which expired on the 03/09/2016 and I contacted them a month before it expired and I was advised to call in on the day the contract expires & I called on the 03/09/2016 and I was advised that it had been cancelled with nothing owing on the account but at the end of the month they debited my account with a different amount of what the contract was and that should not have been the case anyways,I communicated this to them and they assured me that it has been cancelled and that it shouldn't happen again.The debit orders continued for another 4 months which I had the Bank reverse and block.I later purchased a credit report and indicates that MTN has listed me for an amount R190.00,I have spoken to several people at MTN to resolve the issue to no avail - Refilwe Manaye who is apparently the Manager,Mervin pillay Team Leader ,Lindi Gasa and a lot of other nameless people the retentions and legal department and only received automated reference numbers,I have struggled for over a year to have this issue resolved amicably and to much disappointment,i'm still having to deal with the same painful exercise - STAY AWAY FROM THIS NETWORK COMPANY.

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Thulani M's update14 Sept 2017, 09:53
Reviewer Update
Good day Kabelo Brett Mosimanyane, Kindly advise, apart from the automated responses am I going to get any help with a human touch from MTN as opposed to the Robotic responses, not that I’ve had any good interaction with any one I spoke to whenever I contacted MTN. All I get is reference numbers and it ends there : Smangele – ********** 42 Nameless – ********** 95 Lindi Gasa – ********** 6 Retentions - ********** 1 Retentions - ********** 2 This is by far the most nauseating service of lack thereof that I have ever received from any other service provider, there is no sense of urgency and our lives must be messed up while MTN takes their own Sweet Mary and Joseph time to resolve issues,Can we TALK ABOUT PATHETIC..... - Contract Number : ********** ( It has expired – 03/09/2016) - Account Number : A ********** I am now reduced to having to beg you to call me to resolve this issue please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!