MG
Marlize G
1 reviews | Active since Jan 2012
15 Oct 2015, 11:47
Breach of contract
I'll have to start at the beginning. 08.05.2015 I signed up with MTN on 24 Month My MTNChoice 100Mins@499 (S200 + D500 + LTE) contract. My first bill in May'15 was as billed R521.50 for my subscription and not 499.00 as led to believe in the contract. In June'15 again I was over charged @ R621.91. July'15 @ R509.00
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MTN South Africa's replyOfficial
17 Oct 2015, 10:38Hello M#12345,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that there was a price increase which became effective from May 2015 and kindly check your contract where it says changes to services, charges and this contract. Should you still need more clarity please contact 808 from your contract phone or provide us with the contract cell phone number.
Warkm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that there was a price increase which became effective from May 2015 and kindly check your contract where it says changes to services, charges and this contract. Should you still need more clarity please contact 808 from your contract phone or provide us with the contract cell phone number.
Warkm Regards
Nompumelelo
REQ:***
MTN South Africa's reply17 Oct 2015, 10:38
Official
Hello M#12345,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that there was a price increase which became effective from May 2015 and kindly check your contract where it says changes to services, charges and this contract. Should you still need more clarity please contact 808 from your contract phone or provide us with the contract cell phone number.
Warkm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that there was a price increase which became effective from May 2015 and kindly check your contract where it says changes to services, charges and this contract. Should you still need more clarity please contact 808 from your contract phone or provide us with the contract cell phone number.
Warkm Regards
Nompumelelo
REQ:***