CA
Charmain A
1 reviews | Active since Sept 2015
29 Sept 2015, 07:36
Breach of contract
I complained about the break of contract from Mtn's side. But still I have no response from Mtn that the issue is sorted out. I'm really very upset with this bad service. Every month I pay an arm and a leg for a contract but I don't receive my full package. This is not fair to me. Please sort this **** out ASAP
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MTN South Africa's replyOfficial
29 Sept 2015, 12:03Hello andersoncharmain,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there was a request logged on the 15th of September 2015 (REQ:***). This request was logged for your 300MB data bundle and 200SMS bundle to be loaded.
We can confirm that the request was closed with comments stating that both bundles were loaded successfully. We see that you did not receive the bundles for the past 2 months and have decided to credit you for both months bundles with R230.00 including VAT.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there was a request logged on the 15th of September 2015 (REQ:***). This request was logged for your 300MB data bundle and 200SMS bundle to be loaded.
We can confirm that the request was closed with comments stating that both bundles were loaded successfully. We see that you did not receive the bundles for the past 2 months and have decided to credit you for both months bundles with R230.00 including VAT.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply29 Sept 2015, 12:03
Official
Hello andersoncharmain,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there was a request logged on the 15th of September 2015 (REQ:***). This request was logged for your 300MB data bundle and 200SMS bundle to be loaded.
We can confirm that the request was closed with comments stating that both bundles were loaded successfully. We see that you did not receive the bundles for the past 2 months and have decided to credit you for both months bundles with R230.00 including VAT.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there was a request logged on the 15th of September 2015 (REQ:***). This request was logged for your 300MB data bundle and 200SMS bundle to be loaded.
We can confirm that the request was closed with comments stating that both bundles were loaded successfully. We see that you did not receive the bundles for the past 2 months and have decided to credit you for both months bundles with R230.00 including VAT.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***