1 reviews | Active since Aug 2015
Breach of contract
This is not the first time im logging a complaint about MTN and i have not received any response or fix. I have a contract with MTN which we agreed that they will debit in my STD acc on the last day of each month.Since i had this contract with MTN i have not found any joy at all. April they they block my acc and the was no debit i then tried calling of which i got tired and decided to go direct to Maponya i was told that bank was offline thats why debit order did not go through, till today i assume the bank is still offline. The worst part of this is that my acc is now with the legal dep. i dont know if MTN doesnt train their staff coz today i went to onother MTN here at work i was told they do not do double debits as i was advised in April that they were going to double debit me end of May which was not done. Now im behind with payments and im getting calls that i haven't been paying im also working i dont have time to run after MTN for their *********** i never refused to pay them i agreed on a debit order payment for a reason not because im stupid. I hope their fix this mess their are so *********** even the manager so i cant really blame staff for not knowing what to tell custo
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Kindly be advised that the debit order has been cancelled, the account is handed over to the legal department, the last debit order requested 2-3-2015.
Since March 2015 month we have not received any payments: March 2015-July 2015 no payment received the invoices has been generated to the account . On the 13-July the account balance R1200.95 A credit for R28.00 has been passed to the account. The account balance on the 13-8-2015 R1172.95
The account has been moved over to cash method on the 20-2-2015 due to the debit orders returned unpaid. We cannot re-instate the debit order due to the account in arrears. Note if debit orders returned more than once the system will change the account to cash method.
We do pick up that SMS has been sent to your SIM card to notify you regarding payments not received. You may send the email to our legal department to ***.
We have sent the request to the legal department to contact you in this regard.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Kindly be advised that the debit order has been cancelled, the account is handed over to the legal department, the last debit order requested 2-3-2015.
Since March 2015 month we have not received any payments: March 2015-July 2015 no payment received the invoices has been generated to the account . On the 13-July the account balance R1200.95 A credit for R28.00 has been passed to the account. The account balance on the 13-8-2015 R1172.95
The account has been moved over to cash method on the 20-2-2015 due to the debit orders returned unpaid. We cannot re-instate the debit order due to the account in arrears. Note if debit orders returned more than once the system will change the account to cash method.
We do pick up that SMS has been sent to your SIM card to notify you regarding payments not received. You may send the email to our legal department to ***.
We have sent the request to the legal department to contact you in this regard.
Kind Regards,
Alice van der Merwe
***