ES
Eckhard S
1 reviews | Active since Jun 2015
23 Jul 2015, 18:13
Breach of contract
I upgrade my contract to a Huawei P7 during June 2015<br> <br> The phone was faulty, this was confirmed by two of the consultants (Kgothatso Kgaphola and Lerato Kgosana) at the Menlyn branch. I returned to the branch within 7 days of pick up and was denied a replacement phone.<br> <br> I am still being denied a replacement.<br> <br> Have only been getting copy paste replies from MTN, quoting policy instead of reading the complaint.
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MTN South Africa's replyOfficial
05 Aug 2015, 09:30Hello ProudlySA77,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please hand in the device to the Menlyn branch with a box and all the accessories in order for a warranty assessment to be done and to receive a replacement handset as well.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please hand in the device to the Menlyn branch with a box and all the accessories in order for a warranty assessment to be done and to receive a replacement handset as well.
Best regards
Mantoa
REQ:***
MTN South Africa's reply05 Aug 2015, 09:30
Official
Hello ProudlySA77,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please hand in the device to the Menlyn branch with a box and all the accessories in order for a warranty assessment to be done and to receive a replacement handset as well.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please hand in the device to the Menlyn branch with a box and all the accessories in order for a warranty assessment to be done and to receive a replacement handset as well.
Best regards
Mantoa
REQ:***