TL
Tshepo L

1 reviews | Active since Aug 2015

02 Feb 2016, 13:47

Breach of Contract ***)

Mtn has loaded an adverse on my credit report the last communication i had with mtn was for them to release my number to prepaid after they have sorted my billing when they called me to confirm that my billing has being sorted and i have a choice to cancel my number or they can move it to prepaid this is the ref number they gave me to sort out my billing Kindly be advised that your account query is still pending with the billing department, REQ:***.<br> <br> please also note after MTN moved my number to prepaid in November i never had anything or received an invoice of this outstanding amount clearly MTN has breached their own policy again.<br> <br> kindly remove this adverse on my profile or this will be handed over to legal since your legal team never attend to us or return or calls 808 always tell us your account is with legal but they cant take your call

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Feb 2016, 14:08
Official
Hello mosaliau,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***