TL
Tshepo L

1 reviews | Active since Aug 2015

17 Nov 2015, 13:41

Breach of Contract ***)

After having a lot of problems on the MTN network and numerous visits to the woodmead branch, I came to the conclusion that MTN does not give a **** about their customers. The queues at Woodmead branch is always long and you can never be helped within 20 - 30 minutes. <br> <br> The call centre is absolutely useless, even store managers are unable to assist us always hiding when they see us because they don't get the support they need from you guys... it is as if no one cares about your problems... And really all I want to get rid of you to CANCEL my contract because I want nothing to do with MTN anymore. <br> <br> After being a loyal customer from the day that MTN started and working for them for 4 years, I am deeply disappointed and utterly disgusted in your pathetic service. <br> <br> PLEASE JUST HELP ME GET RID OF YOU!<br> Tshepo Liau<br> 810719-$$$$-082<br> ***<br> <br> Note: This has been posted to all forms of social networks or escalation mails seeking HELP<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Nov 2015, 15:02
Official
Hello mosaliau,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that your account query is still pending with the billing department, REQ:***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***