Breach of Contact

<p>I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution.</p> <p> </p> <p>My Name is Leila Wanza Numbe, I hold an account with MTN for more than 6 years now and am still a loyal customer,My cell number is ********** 261 and the number in query is ********** 607. I have never been late with your payments and recently you credited me with Minutes and SMS excluding Data as agreed in our contract which to me is a breach of contract. </p> <p> </p> <p>I called your customer care number and I was given a reference number( ********** ) and was told my Data will be loaded,that was on the 22nd of Sunday. I do understand that it was a weekend and since then I call on daily basis and my data hasn't been loaded and today is 26th and it's almost weekend again.</p> <p> </p> <p>500mb might sound little to your company but it's my money and am sure if am late by one payment you won't hesitate to disconnect my service.</p> <p> </p> <p>Nobody has come forward to even explain to me why The data was never loaded in the fist place.</p> <p> </p> <p>I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take the necessary precautions to prevent such incidents in the future.</p> <p> </p> <p>Regards.</p> <p> </p> <p>Leila.</p>