Breach of aour agreement (REFUND)

Since January my debit order never went of on the 25th of every month as agreed. I have to continuously call and beg for them to debit my account , this has been going on FEB and March. I called on the 5 April to enquire why the d/o once again didnt go off. No one can explain , however a forced debit was made on my account on 6 April without my authorisation as the consultant on the 5th confirmed not to pay as this needs to be resolved by credit control.<br> <br> I was charged R115 unpaid fee by my bank and want this funds refunded and my credit profile also updated as our agreement is to pay on the 25th of every month which you just cant seem to get right this is a breach of our agreement. I want confirmation that my credit profile has been updated with the credit bureau's<br> <br> I was promised a call back from a manager , still waiting. REQ Ref *** and REQ *** please can someone call me between 13:00 and 13:30 0r 18:00