LT
Lindela T
1 reviews | Active since Sept 2015
13 Sept 2015, 12:54
Breach of agreement
I am Lindela Thengwa and my Mtn account number is A***. I upgraded to Xperia z3 and agreed on paying R489 a month. In may Mtn took R600 and when I asked why, they said it's the first payment and it will go to agreed payment the following month. In June they took again R600 and told me they do not know why because I didn't exceed my limit for data which is R1. Mtn continued taking R600 in July and August and the branch at mooi river mall Potchefstroom failed to help me and I feel let down. I need help because to resolve this issue urgently. Here are the request details from Mtn mooi river mall Potchefstroom: ***, ***. Thanks.
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MTN South Africa's replyOfficial
14 Sept 2015, 11:01Hello Lindela Thengwa ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our records, the subscription fees is R609.00. Should there be a dispute, please visit the store where the upgrade was done so that the matter may be investigated and resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our records, the subscription fees is R609.00. Should there be a dispute, please visit the store where the upgrade was done so that the matter may be investigated and resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply14 Sept 2015, 11:01
Official
Hello Lindela Thengwa ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our records, the subscription fees is R609.00. Should there be a dispute, please visit the store where the upgrade was done so that the matter may be investigated and resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our records, the subscription fees is R609.00. Should there be a dispute, please visit the store where the upgrade was done so that the matter may be investigated and resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***