Breach of Agreement

On 24 August I requested MTN to cancel my contract and NO deduction should be made as from 1 September effectively. Their Retention department agreed with me on 30 August to cancel my contract, but MTN continue to make deduction on 1 September which I reversed. On 30 September they made a double deduction. Phoning their Call Centre proof to be a waste of time as the service is not client friendly.

MTN must refund my premium deducted on 30 September by no later than 3 October.