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Yusuf S

1 reviews | Active since Dec 2016

28 Dec 2016, 22:04

Brandon Naik_Pathetic Customer Service @MTN PAVILION

<p>I had visited the MTN store at Pavilion and received pathetic customer service from Brandon Naik. He was utterly rude and unhelpful. He was recently placed at the branch. That is no excuse for bad customer service. </p> <p>Why would MTN employ such *********** staff? He was ******** and always needed to have the last say.</p> <p>Does he not realise the consumer is always correct?? </p> <p>I suggest ALL MTN staff require interpersonal s****s as well as customer service training! </p> <p>IF NOT, store should be shut down due to lack of s****ed staff! Due to this type of service MTN will decrease their users within the network.</p> <p>I also suggest that Brandon Naik be diciplined and given a proper job description as he seemed to not understand.</p> <p>I require feedback regarding the above as i would not want to visit the Pavilion store again due to such *********** staff.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Dec 2016, 22:07
Official

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our Service level agreements.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
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