TG
Tanya G
1 reviews | Active since Mar 2011
15 Apr 2015, 15:48
BRAND NEW TABLET FAULTY
I received a BRAND NEW TABLET when I renewed my contract. From day 1 I had issues with the tablet. The hot spot I created, would just switch off on its own, then the tablet started switching on and off by itself. Internet did not work anymore and since the 14th, it did not even want to switch on!! I had this new tablet for a total of 8 working days, and it does not work!!! I went back to MTN Mall@Reds and now I need to wait 14days before I will know if my broken brand new tablet will be replaced. THIS IS UNACCEPTABLE. Can I assume that I will also be credited for the 14days I am left with nothing?! Should I not get satisfactory feedback within 24 hours, I will cancel my contract.
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MTN South Africa's replyOfficial
01 May 2015, 11:51Hello T E G,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request for a loan which you may be given, if there is one available. However, not all our stores do have loan phones.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request for a loan which you may be given, if there is one available. However, not all our stores do have loan phones.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply01 May 2015, 11:51
Official
Hello T E G,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request for a loan which you may be given, if there is one available. However, not all our stores do have loan phones.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request for a loan which you may be given, if there is one available. However, not all our stores do have loan phones.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***