Brand New Device - FAULTY - Shocking Customer Service

<p>I purchased a Mobicell Cherry device from Pep stores (brits mall) on the 4th June 2016.</p> <p>The device has been working fine up until 14th August 2016, where the device just switched off and does not want to switch on at all. Firstly, on the 15th August, i went back to the place where i purchased the device and they advised that they had to book the device in for repairs and will take up to 4-6 weeks! I explained the seriousness of my situation and that i cannot be without a phone for that period. I left taking my device with me. Today, 16 August i sent a complaint email through to Mobicell directly and a consultant by the name of Florence responded to my complaint. After i explained my situation to her she came back to me and advised that i go back to the store where i purchased the device and she will give them authorization to replace my device with a new one. Great, so off i went back to the store and the manager (Regina) called her as per her request, only to find out that the device does not belong to Mobicell but rather MTN. After speaking to both consultants at Mobicell and MTN, i eventually dealt with Managers from both sides. MTN cannot authorize a new device without doing an assessment first - but Mobicell can!!</p> <p>So, after 1.5 hours of being on the phone with Mobicell and MTN i was told to book my device in and it will take up to 7 working days to be assessed!!!!</p> <p>I cannot believe the appauling customer service received from MTN - where Mobicell on their side are willing to assist a customer!!!</p> <p>I want my matter sorted out NO LATER THAN TOMORROW 17 AUGUST 2016!!!!!</p> <p>It is very simple MTN - I give you 3 options - whether you like it or not:</p> <p>1. You give me a device to use until assesment is complete OR</p> <p>2. You give me a new device OR</p> <p>3. You give me my money bac****</p> <p> </p>