JL
Jody L
1 reviews | Active since Mar 2015
02 Mar 2015, 09:19
BRAND NEW CONTRACT PHONE TO BE REPAIR
Good day,<br> <br> i am a very unhappy customer, i upgraded at MTN 13 feb 2015 to a Sony Xperia m2 aqua, my mother went to collect the phone, but i only went home to mossel bay friday 27/02/2015 from eat london and opened the phone for the first time. not even an hour on the phone, and it gave me problems, i went to MTN for replacement phone, because i only spend an hour on the brand new phone, and it didn't work. the did not want to rplace my phone, they said they will send it away for repairs, which i think is messed up, because now i am getting a second hand phone because its being repeaired and i did not use the phone?! please assist me regarding this matter.
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MTN South Africa's replyOfficial
09 Mar 2015, 14:17Hello jody@nn,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Please be advised that the matter will be escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Please be advised that the matter will be escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
MTN South Africa's reply09 Mar 2015, 14:17
Official
Hello jody@nn,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Please be advised that the matter will be escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Please be advised that the matter will be escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***