1 reviews | Active since May 2015
Brand new contract
Good day.<br> <br> Firstly, I would like to emphasize that I am totally utterly disgusted with MTN's service delivery.<br> <br> April 14 2015 - I received my new contract upgrade from MTNdirect (Samsung S6).<br> <br> Two weeks after that I began experiencing problems with the touch sensitivity on the mobile device.<br> So I decided to go and hand it in at MTN on cnr Rivonia and Summit rd, Morningside.<br> The date handed in: 05/05/2015.<br> <br> The Gentleman who assisted me was handed my Contract pages and Phone with box. He then mentioned he will dispatch of to HVRC in Midrand.<br> <br> Today (12/05/2015) I receive feedback from MTN HVRC stating the following:<br> \Please be advised the warranty assessment has been rejected due to unit booked without proof of purchase
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,