Brand new Apple Iphone with problems within 5months of purchase and zero help from MTN

<p>I purchased a brand new Iphone from MTN East Rand mall in March this year on contract. Now on Friday (7th of July) the phone will not switch on. I then took the phone to MTN repair centre today ****h of July) after jumping through all the circles before checking in the phone, will would have been on Monday, but they wanted my charger ect, also the lady told me to just drive to Mall of Africa and buy one there. First of all this phone has never given me any problems, so this is very surprising. After finally getting them to take my phone, they told me that I have to contact them after 3 hours to hear the process. They then told me very rudely that following:</p> <p>"My supervisor and the Apple supervisor looked at the phone and have confirmed that there are *****s seals missing on your phone and it constitutes as Unauthorised repair. The understating is that your phone should not look like that if it has never been opened anywhere else.</p> <p>Unfortunately we are unable to cater for a warranty repair for your phone.</p> <p>Yes they can prove that your phone has been opened as the warranty seals are missing, I will send you pictures of your phone and send you pictures of how the phone should look like according to the manufacture."</p> <p> </p> <p>This is completely impossible, as this is a brand new phone that has never been taken anywhere else for anything! This is the first problem ever. They are refusing to help with anything else. I then asked them if I then had bought a faulty phone to begin with from your East Rand Mall store? Their response:</p> <p> </p> <p>"</p> <p>According to my understanding it is impossible for a phone to be unauthorised (seals or foils even *****s missing from device) from the manufacture.</p> <p>If you do want to take it up you can take it up with either the store or Apple directly"</p> <p> </p> <p>No help what so ever, there is no way of me proving that phone has never been tampered with. I have asked to speak to the manager, they are just as rude and unhelpful. This is how I got the phone, there has been no tampering or anything happening to the phone. Now I need to keep paying a contract of R950 with insurance from MTN for a broken phone that they are not willing to fix or help me with, and the phone is still under warranty? Never in my life will I do business with either Apple or MTN. You will be wise to do the same </p>