Branches not answering their phones.

Good Day

I have been a client of MTN for years. But today my complain is about the stores near me that don't answer their phone at all. The phone rings but no answer. Which tells me it's not an incorrect number I'm dailing. Also the numbers is the same as it is on google.

I really need assistance with my MTN contract. The last time I got a invoice/statement was the 25th April 2020. 1st July 2020 I privately messaged a consultant who works in a branch near me to check on that for me. Again I tried to phone the branch but no answer. So I had to use a social media platform to get hold of a consultant. Any case. She changed my form of correspondence from receiving MMS to EMAIL. But as of today 23.09.2020 I haven't received any statements since the 25th April 2020.

Branches near me is : Robertson: *** Worcester Mountain Mill: ***

So I would really appreciate if someone from MTN can give me a call or make sure that I receive my statement. Or just provide me with correct contact details. Thank you

Regards Meagan