Branch Manager - LINDIWE (Bad Attitude)

On the 04.03.16 i went to the MTN store,the brand new phone i got on the 28.02.16, which was 6 days ago, was giving me problems.I went in as it falls part of the 7 day OBF (Out of box failure) policy. Initially the consultant told me bring the box with everything & proof of purchase & they will exchange the phone for a new 1.Someone called him in the back & he then came & said no his manager says they need to send the phone for assessment. so i was upset and frustrated & conveyed that to them,i said i would come back. But then my husband said he wants to talk to the manager, she comes there with a horrible look on her face rolling her eyes, & my husband says isn't the phone supposed to be replaced as it falls within the 7 days.she says it needs to go for assessment, he asks y then she says because the phone looks like it was dropped- all the time with so much attitude & walking away-without even looking at it i might add.He asks her wat will i use as this is a corporate phone - she said she doesn't know that's not her problem. In front of other customers she says we are lying, its disgusting behavior for someone who is supposed to be in customer based market.Area mngr to contact me