VD
VICKY D

1 reviews | Active since Feb 2011

12 May 2015, 09:46

Brain dead. Poor service

Brenda do you know your job?? First I spoke to less clever khetaiwe and then to you. It was on 21 April<br> I didnt receive my data or sms for two months. After an hour of swearing and struggling on the phone you gave me my 400smse and 600mb of data which was for March and April. You said the data can be carried over. With that data I received an sms which said that my data will expire 5th may!!!!! I was positive and thought it was a mistake. I didnt want to phone again since it takes an hour just to get through!!!! Wellguess what..my data did disapear in less than a month. I told you I will stop my contract if this *** continues. If you are worthy of your job YOU WILLSORT THIS *** OUT<br> I regret every single second with mtn. Most horrible service i ever had!!!!' I wont pay penality fees of going to stop my contract with such *** service!! I recommend you ans KHETAIWE GET SOME TRAINING ABOUT YOUR JOB!!<br> <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2015, 11:29
Official
Hello angel2401,

Thank you for your post

Apologies for the inconvenience experienced, please note that the matter has been referred to. They will investigate and revert to you with feedback and a way forward.

The reference number for the query is: REQ:***

Regards
MTN Service Provider

Best regards,