BOZZA NETWORK, SLOW CUSTOMER SERVICE!!!

"We love hearing from you, so when we reached out and asked you what you would call the network that connects you - we listened. Thank you for trusting us to be your Bozza mobile network." - Let's see if they listen to valid complaints and not just publicity stunts.

I upgraded one of my numbers on black Friday 2016, subsequently all bolt on packages from previous package was not cancelled off. Since then I have been over charged R251.18 per month and it has taken me almost 2 years to get clarity on the additional charges. I received an email from the customer care department on the 5th of June 2018 stating my query has been escalated and almost a month later no response and SURPRISE was debited again!! I am a loyal MTN customer for circa 18 years now, I have numbered contracts and just had my 3rd data one cancelled, I have NEVER missed a payment and yet I am not getting the service that I have paid for all these years. I suppose looking at all the other complaints that this is the modus operandi hoping that consumers will run out of steam and gusto as not to continue the fight. I don't want a credit, I want my full refund paid out urgently.