Boza translated to English is useless

So MTN decided to take my contract phone number and give it to someone else. After 2 days of trying to get through to customer care, they tell me that it’s not their problem and I must go to the store. I go to the store only to be told that I must phone customer care. I guarantee that they will still take my money at the end of the month and I can do nothing about it. #mostuselessserviceprovider