BOZA network or IDIOTIC networ****

Item: MTN South Africa
Rating: 1
Author: Muhammad A

MTN has suspended my line this morning for NO REASON. My account is up to date. After contacting them on 135 the stupid voice prompt states that I cannot make calls and that I should contact my service provider. How dumb is that, that is exactly who I was calling. I had to use my wife's phone to contact MTN and eventually spoke to a un-apologetic and rude Thandiwe Ndlovu who lifted the ban on my line. I have received another SMS at 9:04 again stating that all my outgoing calls are barred and contacted MTN AGAIN. The consultant advised me that my line is fine and my account is in order. I am still waiting for an SMS confirming that as she promised that she will send it. At 10:15, I receive YET ANOTHER SMS from MTN now stating that my line will be FULLY suspended if i don't pay the current invoice. The invoice only falls due at the end of the month. WHAT THE HELL IS GOING ON THERE??? My account is up to date yet I am being threatened to pay an amount that isn't even due. And above all else how is this even possible when I have a credit limit that exceeds R11000 and the amount on the current invoice is only R942! If this is not sorted out urgently and confirmed in writing, the next step is ICASA

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

11 Jul 2018, 09:17

Dear Muhammad,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Please note our records indicate this matter has been addressed and resolved. I can confirm that your services has been restored.

Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN South Africa's reply11 Jul 2018, 09:17

Official

Dear Muhammad,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Please note our records indicate this matter has been addressed and resolved. I can confirm that your services has been restored.

Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

Muhammad A's updateReviewer Update

10 Aug 2018, 10:03

You have done nothing to restore the service, I had to make umpteen calls and jump through hoops to do so. You are supposed to give me assurance that this will NOT happen again and also to ensure that on the odd chance it does, that my number is not restricted from contacting you, MY SERVICE PROVIDER! Please respond regarding these two queries. As far as the suspension of the line goes, you were not involved in rectifying it!

Muhammad A's update10 Aug 2018, 10:03

Reviewer Update