Boza ***** Network

On 23.03.2021, i purchased an extra-time 5 GB daily bundle for R30 using the MTN app. After about an hour i couldn't use it, absent minded i loaded another extra-time 5GB daily bundle & law & behold the same thing happened again. i then called the call center and the lady i spoke to (Zanele Ngwenya) insisted that i had loaded an incorrect bundle and stated that i had loaded a rush hour bundle instead. She wasn't hearing it, until i asked her for her email address so i can send her a screenshot of what was appearing on my side which i did. This proved that there was a system error somewhere as what they had on their side wasn't what was displayed on the app. She then logged a dispute REQ: *** and told me that i will be refunded accordingly in 2-24 hours. On the 26th i had not received any comms nor refund so i called again as it had been more than 24 hours, i was told that the ticket was still open & they'll escalate. Today 29.03.2021 my query still hasn't been resolved and i haven't received the refund. My prepaid account is still sitting on -R62, i cant even load airtime as this will go towards the extra-time balance of bundles i didn't even use. The guy i spoke to was very dismissive on some system issues & Oh now the TAT is 5 working days not 2-24 hours, even told me that my reference number was invalid, the same reference number i gave the lady i spoke to on the 26th & she told me that the ticket was still open & will escalate. After a while the same reference miraculously worked & he told me that there is a note to escalate again. So unless i call nothing gets done about the query. I go yet another reference number SMC/*** and was told i need to wait another 24hours.