NS
Nazira S
1 reviews | Active since Sept 2015
26 Sept 2015, 22:47
Boycott MTN !!! Vodacom has better service
The mistake I made was using MTN to take out a contract. My iphone 6 was giving me problems so I took it in to the branch i received it from in JUNE and was assured to receive my handset back fully repaired or replaced as it was still under warranty within 3 weeks. I think MTN have no concept of time because it has been 4 months and I am still without a phone and without any idea or explanation for this ridiculous service. I have been a loyal customer to MTN from the iTalk days and have taken out many contracts over the years however I regret not following my husband in moving to Vodacom, who provide top notch service and turn around time to repairs/replacements.
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MTN South Africa's replyOfficial
27 Sept 2015, 00:19Hello ****rasattar,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that an escalation has been sent to our handset repairs division for and investigation to be done on the status on handset.
Once done, a call to advise status and result will be further communicated.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Kevin.
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that an escalation has been sent to our handset repairs division for and investigation to be done on the status on handset.
Once done, a call to advise status and result will be further communicated.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Kevin.
REQ:***
MTN South Africa's reply27 Sept 2015, 00:19
Official
Hello ****rasattar,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that an escalation has been sent to our handset repairs division for and investigation to be done on the status on handset.
Once done, a call to advise status and result will be further communicated.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Kevin.
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that an escalation has been sent to our handset repairs division for and investigation to be done on the status on handset.
Once done, a call to advise status and result will be further communicated.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Kevin.
REQ:***