BOUNCED AROUND WITH NO PROPER SERVICE

I loaded MTN bundle data on my Blackberry on 25/02/2016 and i am unable to access the internet since, I called MTN call centre about 6 times today and was given contact numbers *** for further assistance that does not work, Then Nowazi confirmed she will set my line and should remove the sim card and battery and try again if problem persists I must call back. I called back Sierra was not very helpful after I explained my frustration from being given incorrect details then she referred me to blackberry services *** there is no function on the voice recording to be assisted by a service consultant and the call cuts off . Poor customer service, incorrect information bad attitude from staff. Cherry on the top your IVR system sucks I entered my cell number about 15 times and it still does not reflect to the service consultant. Maybe changing service providers seems like a better option now.