TM
TSHEPO M
1 reviews | Active since Aug 2012
29 May 2015, 10:18
Bought R100.00 and the next morning theres nothing
Good day,<br> <br> I am a long standing client of MTN. i have been using MTN as my network provider and this thing that happened recently i dont understand and hope that MTN will be able to come up with solution. I have contacted their Call Centre and i was told that i logged in to Internet and it took R79.00. <br> <br> I bought Airtime on the 28 May 2015 and the next morning i was without that Airtime. I am so angry and furious with their call centre that is always saying services has been destructed! <br> <br> Please provide me with report of how did airtime just disappear like that without subscriptions
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
29 May 2015, 11:15Hello Tshepo19811,
Thank you for taking time to raise your concerns with MTN.
Kindly note that your airtime was used on outgoing calls and internet connections. There are no active subcriptions on this number currently.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Thank you for taking time to raise your concerns with MTN.
Kindly note that your airtime was used on outgoing calls and internet connections. There are no active subcriptions on this number currently.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
MTN South Africa's reply29 May 2015, 11:15
Official
Hello Tshepo19811,
Thank you for taking time to raise your concerns with MTN.
Kindly note that your airtime was used on outgoing calls and internet connections. There are no active subcriptions on this number currently.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Thank you for taking time to raise your concerns with MTN.
Kindly note that your airtime was used on outgoing calls and internet connections. There are no active subcriptions on this number currently.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
