Bought Data but got NO DATA

On the 24th of October 2018 I bought 30 day data bundle from MyMTNOffers. The data was never loaded onto my phone account. fast forward a few days later, on the 30th of October 2018 I called MTN support to inquire REF: 1/ ********** 1780. The agent I spoke to confirmed that she could see the data I bought and that it hasn't been used. She subsequently escalated this and I would get an sms within 2 to 24hrs.

31st October 2018 I called again, this time the agent tells me I should have been given a SMC REF number which I did not have because the first person I spoke to never actually logged it. He then logged then logged a call REF SMC/ ********** 3279. Again, I had to wait another 2 to 24hrs for an update. After not hearing anything I called again on the 2nd of November 2018 to get feedback, agent told me the call had not been attended to and nothing he can do from his side and I must just wait.

Today is the 7th of November and still no feedback so I called again. This time I get told the call has been sent to a supervisor in MTN Polokwane and because the call been already logged she could not refund me, I must for the supervisor to do his job. There is no single person in the Joburg office that has access and authority to sort this

Like f*@k it i've had it with MTN, if its not network issues, its "You have insufficient airtime to make a call" even when you have ****** airtime