RR
Rhandzu R

1 reviews | Active since Jan 2012

15 Aug 2015, 22:11

Bought data bundles and we're not recharged

Good day<br> <br> I am a very unhappy customer with Mtn.<br> I bought 100MB for R15 for the weekly promotion, however my bundles were not recharged.<br> Had to attend to an urgent matter now I am doomed because of a slaptiger network like Mtn.<br> The call centre agent said it will take from 2-24 hours and to me that us nonsense every time when I buy data bundles they get recharged.<br> <br> Please give me my data bundles that I bought and expect to be compensated for the inconvenience that Mtn caused me.<br> <br> Regards<br> Rirhandzu

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Sept 2015, 19:12
Official
Hello Rirhandzu01,

Thank you for your Post.

We sincerely apologise for the delayed response and for any inconveniences caused.

According to our records the 100mb weekly bundle you purchased on the 15 August was successfully loaded and used the very same day.

Kind Regards
Itumeleng Rakoena
REQ:***