MT
Michael T

1 reviews | Active since Jul 2014

02 Mar 2015, 13:52

Bought data

Just spend my R150.00 to purchase 1GB data from Mtn as l was confirming everything the message popped on saying I can't finish the transaction because there is a temporary system down but after that my airtime was gone and I didn't get the data also.<br> I called the call center since in the morning no one can help me they can't do anything about it,is this day light ******* now after all am a loyal Mtn contract customer for 6 years,us my month to renew/upgrade this month but with what l experienced today am thinking twice.

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Mar 2015, 12:55
Official
Hello mizzie,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Your invoice closes on 20/03/2015. Please wait for the invoice to close. After it has closed contact 808 for them to open a billing query for you. The matter will be investigated and resolution will be provided.

regards
Thabelo
REQ:***


Best regards,