mP
mbali P
1 reviews | Active since Oct 2012
12 Mar 2016, 14:04
bought data
I bought r39 Internet service data Smartphone plus. I received 250 mb. On the selection list they listed different amounts and options e.g for chats, social networks so forth. I received an sms sating i received my data and t and c,s. I called mtn i was adviced its for opera mini only. What i dont understand why dont MTN state on the selection list that the data is for opera mini. I WANT MTN TO TAKE THE DATA AND THEY CAN KEEP MY MONEY. I WAS VERY ANGRY, BECAUSE AFTER I BOUGHT DATA I WAS ADVICED OF T AND C.
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MTN South Africa's replyOfficial
22 Mar 2016, 15:10Hello patalaml,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly note that the Smartphone plus bundle connects if you are browsing via Opera mini. The terms and conditions for the bundles are available on the MTN Website. Customers also have an option of calling the call centre for more information before purchasing the bundles.
Please be advised that the system shows that you are able to connect using the Smartphone plus bundle and you currently have 111.29 MB remaining.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly note that the Smartphone plus bundle connects if you are browsing via Opera mini. The terms and conditions for the bundles are available on the MTN Website. Customers also have an option of calling the call centre for more information before purchasing the bundles.
Please be advised that the system shows that you are able to connect using the Smartphone plus bundle and you currently have 111.29 MB remaining.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply22 Mar 2016, 15:10
Official
Hello patalaml,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly note that the Smartphone plus bundle connects if you are browsing via Opera mini. The terms and conditions for the bundles are available on the MTN Website. Customers also have an option of calling the call centre for more information before purchasing the bundles.
Please be advised that the system shows that you are able to connect using the Smartphone plus bundle and you currently have 111.29 MB remaining.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly note that the Smartphone plus bundle connects if you are browsing via Opera mini. The terms and conditions for the bundles are available on the MTN Website. Customers also have an option of calling the call centre for more information before purchasing the bundles.
Please be advised that the system shows that you are able to connect using the Smartphone plus bundle and you currently have 111.29 MB remaining.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,