MM
Mathibe M
1 reviews | Active since Mar 2010
09 Feb 2015, 10:39
Bought airtime that vanished without me using it
I tried many times to call Mtn 173 number but could not go through. I sent an email last week Thursday, the 5th February, 2015. Got an automated ref *** [#***]. This was after I send the the following complaint:<br> \I bought airtime for R60 on the 31 Jan 2015 and without using it
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MTN South Africa's replyOfficial
21 Feb 2015, 12:16Hello emjaym00,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply21 Feb 2015, 12:16
Official
Hello emjaym00,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***