Bought airtime online but haven't received it

On 4 March 2016 for R1000, order number ***, and it appeared in the MTN My Shop account. However since then, R100 has been taken off my account every day for 2 days and I have not had the sim card in my iPad.<br> <br> On 5 March 2016 for R450, order number ***. This money is NOT showing in the MTN My Shop account.<br> <br> I want to buy a data bundle for R1399 which is why I made the above transcactions, but the money is not showing and R100 keeps getting taken off every day.<br> <br> I tried the call centre now, and was put through to MTN direct, then to MTN online and then to self help. I hung up and called again.<br> <br> This time I was escalation number of ***.<br> <br> Can someone please help!