1 reviews | Active since Aug 2014
Bought airtime for the wrong number
I have now decided to move to telkom. Firstly everytim I buy airtime, I do not what happens to my airtime. Secondly you'll subscribe me to all these games, that I do not need, money like R9.99, R5, R3 always goes off my airtime. This is wrong. Yesterday I bought airtimre for the wrong person instead of myself. R105.00 worth of airtime. I dialed ********** 948 instead of my number ********** 948. MTN I called this morning says that this number ********** 948, is not a number you can call but a data number. So my R105. data that I need desperatly to work and pit food in my kids mouth. Is now gone and MTN feels nothing about it. Thank you MTN for all your charges and not trying to help me, I am gone. Enough
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that content service is part of any of MTN services., this service is activated by the user of the device.
Please contact the content service provider to remove this subscription for you, the contact number Tel: ***
MTN cannot be held responsible if the wrong cell number has been used when purchased the airtime this cannot be refunded.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that content service is part of any of MTN services., this service is activated by the user of the device.
Please contact the content service provider to remove this subscription for you, the contact number Tel: ***
MTN cannot be held responsible if the wrong cell number has been used when purchased the airtime this cannot be refunded.
Kind Regards,
Alice van der Merwe
Best regards,
Good day Chantal.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an "enabler" to the WASP’s by making the network platform available and providing a payment gateway.
In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure.
MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa via www.waspa.org.za
As per terms and conditions:
You acknowledge and accept that MTN relies solely on the details provided by you for delivery of your purchase(s). MTN will not be liable for any loss or damage suffered due to incorrect details provided by you therefore MTN cannot be held responsible for incorrectly entered numbers.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
Good day Chantal.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an "enabler" to the WASP’s by making the network platform available and providing a payment gateway.
In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure.
MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa via www.waspa.org.za
As per terms and conditions:
You acknowledge and accept that MTN relies solely on the details provided by you for delivery of your purchase(s). MTN will not be liable for any loss or damage suffered due to incorrect details provided by you therefore MTN cannot be held responsible for incorrectly entered numbers.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,