KS
Keitumetse S
1 reviews | Active since Aug 2009
09 Mar 2015, 11:34
Bought airtime 3 times but never received it
I bought airtime via cellphone banking (FNB) worth R180, 3 times on 04 March 2015 but never received any of it. Funny enough, I did receive sms bundles and data bundle bought.<br> <br> FNB claims that MTN did send through airtime bought but I never received it until I bought more airtime the next day.<br> <br> This is affecting my consulting business negatively I want it to be resolved immediately.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
13 Mar 2015, 10:46Hello Kei222,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply13 Mar 2015, 10:46
Official
Hello Kei222,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***