1 reviews | Active since Mar 2009
Bottomless pit on data and airtime
<p>Ever since i upgraded my contract last October, i have had numerous run ins with Mtn. The latest being missing data that i purchase almost daily. I call the call center log a call get a ref number, buy data again use a small portion then boom data gone. Call center log a call buy data same thing. Before all of this i purchase airtime convert it to min and data bundles. Sometimes i would have rand value airtime and find that i deplete the airtime whilst i have data. No one has been able resolve this since last year. A year on its become unbearable over 3 days ivr purchased 900mb but used +- 500mb no one has given an indication as why. The other week i purchased a weekly1gig data bundle i used it for 6 days and had +- 400mb left. Mtn rendered it expired. Mtn smses me to advise on the expiry a day after they stopped it. App says one the sms says the other, call center does the other. I keep a very close eye on my data usage. Mtn can i have another body investigate this issue. Ive spent in access of R4000 over 3month on usage that i havent used.</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our systems shows Internet high usage on your line. Please be advised that Smartphones using the LTE connection use more Internet in order to obtain fast connection. For further advise or information on this kindly contact our Data Support Team on 1555 free from your MTN line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our systems shows Internet high usage on your line. Please be advised that Smartphones using the LTE connection use more Internet in order to obtain fast connection. For further advise or information on this kindly contact our Data Support Team on 1555 free from your MTN line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Are you serious Itumeleng , did you read what I complained about? I PURCHASE DATA AND MINUTES. I DID NOT DISPUTE THE USAGE. I'M ASKING WHY MY RANDS VALUE AIRTIME DEPLETS WHEN I HAVE DATA BUNDLES ?????? ANSWER ME THAT NOT THIS NONESENSE RESPONSE
Are you serious Itumeleng , did you read what I complained about? I PURCHASE DATA AND MINUTES. I DID NOT DISPUTE THE USAGE. I'M ASKING WHY MY RANDS VALUE AIRTIME DEPLETS WHEN I HAVE DATA BUNDLES ?????? ANSWER ME THAT NOT THIS NONESENSE RESPONSE
