1 reviews | Active since Aug 2013
Bottome of the barrel service
<p>MTN</p> <p>Bottome of the barrel service - never did I imagine it's possible to get such atrocious service!</p> <p>Below screenshot showing the number of times I have tried to get hold of your insurance department and not once did I manage to speak to anyone - how can this be acceptable ????</p> <p>You keep sending me automated messages claiming issue has been escalated but goes nowhere! Not once has anyone from your end even bothered to call and speak to me to try and resolve this!</p> <p>Yet you expect me to pay my account on time????</p> <p>Never again will I make the mistake of taking up insurance with you! And will make a point to tell everyone I know about the absolutely pathetic **** service I'm getting.</p>
Good Afternoon Komborerai
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good Afternoon Komborerai
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***