EM
Esmerie M
1 reviews | Active since Jan 2018
12 Jan 2018, 13:17
"Bosso" not so much
I am a very patient person but this is just terrible. I gave my cellphone in for repairs on the 3rd of December 2017. The store told me it would take max 3 weeks and I am still waiting. They were supposed to contact me as I have been asking what is going on since the beginning of January. I have not heard anything and they do not pick up when I'm calling now. This is just terrible and I'm not even going in on how they treated me when I was at the store. Worst service delivery I have ever experienced in my entire life!!!
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Replies (3)
MTN South Africa's replyOfficial
15 Jan 2018, 16:25
Good day Esmerie,
Thank you for taking my call and you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advice that according to our repair center your device needs to be replaced. They unfortunately do not have stock of the Mate9 and therefore still have to wait. This also now means that you have to wait until we get stock of this device. This can take anything between 2-Weeks.
We do note that you have been without your device for close to a month now and this is prolonging your stay without your device. We therefore are going to credit your MTN account with a 3 months promo service fee. Your Promo Service fee is the money you pay for the device only and that is 245.62 without VAT monthly. This therefore means that an amount of R736.56 plus VAT will be credited and should reflect on your next invoice.
Reference number for the credit: ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply15 Jan 2018, 16:25
Official
Good day Esmerie,
Thank you for taking my call and you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advice that according to our repair center your device needs to be replaced. They unfortunately do not have stock of the Mate9 and therefore still have to wait. This also now means that you have to wait until we get stock of this device. This can take anything between 2-Weeks.
We do note that you have been without your device for close to a month now and this is prolonging your stay without your device. We therefore are going to credit your MTN account with a 3 months promo service fee. Your Promo Service fee is the money you pay for the device only and that is 245.62 without VAT monthly. This therefore means that an amount of R736.56 plus VAT will be credited and should reflect on your next invoice.
Reference number for the credit: ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
EM
Esmerie M's updateReviewer Update
15 Jan 2018, 16:32Thank you so much for your assistance Kabelo
EM
Esmerie M's update15 Jan 2018, 16:32
Reviewer Update
Thank you so much for your assistance Kabelo
EM
Esmerie M's updateReviewer Update
26 Jan 2018, 16:45Kabelo,
It has now been 2 weeks and still nothing has happened. I would like your urgent attention regarding this matter as well as the way this will be resolved.
EM
Esmerie M's update26 Jan 2018, 16:45
Reviewer Update
Kabelo,
It has now been 2 weeks and still nothing has happened. I would like your urgent attention regarding this matter as well as the way this will be resolved.